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Hughesnet Internet
Satellite Internet

FAQs

Can you make this simple. What is my monthly rate?

Depending on the plan you choose your monthly rate will range from $49.99 per month to $129.99 per month. On select plans, we offer Inventive whereby you will receive adiscount for the first 3 months. The incentive pricing period is limited to the three-month window. It's a great benefit to help you get started as you transition to the ease and speed of satellite Internet technology.

What are the requirements for the best pricing?
  • To get the best pricing on a monthly basis, we require a two-year commitment for service because this is how we are able to offer you the lowest monthly rate. Should you choose to start, but then cancel a two-year commitment, early termination fees are in effect.
  • We require a major credit card or debit card to purchase the plan.
  • We require that you purchase and lease HughesNet service and equipment.
  • We have a minimum activation period where your HughesNet service must remain active.
  • Our pricing involves promotional rebates that must be mailed in by expiration date.
  • Other restrictions may apply.
  • Our special promotions are void where prohibited by law.
  • Ask your customer service representative for all details.
Are the speeds I see stated guaranteed at all times no matter what?

There are logical reasons why no one can guarantee top speeds in all situations. We state maximum speeds that are in range but can be reduced. Technology performance is contingent upon the configuration of your computer(s), how many other users are online at the same time as you, traffic congestion on the network or on the Internet, and other factors.The maximum potential speeds of each level of service stated here can at times be reduced, for example, at peak times. Stated speeds and uninterrupted use of service are not guaranteed because we can't control all global and space variables. During peak hours, actual upload and download speed will likely be lower than speeds indicated. Overall, your experience should be an excellent one but we do want to provide you with as much information as possible.

What can I expect during a standard installation?

Your installer mounts the dish to an approved structure at least 5 feet off the ground as required by FCC regulations, using HUGHES standard roof and/or wall mounting brackets. The installer then installs a coaxial cable jack in the room where the HughesNet System will be located, and routes two exterior RG-6 coaxial cables from the dish to the coaxial cable jack. HughesNet also provides and installs the hardware required to properly ground your HughesNet System. And lastly, the installer will verify the satellite signal strength and activate your HughesNet account.

How quickly will I be up and running?

Next-day installation is often available. When you place your order today, the sales representative can check the availability calendar for local installers in your area.

Can the HughesNet -certified installer set up my home network and wireless router?

If you'd like, you can inquire if this option is available at an additional cost through your installer when you set your installation appointment. However, home networks are not included or supported by HUGHES technical support.

What's not included in a standard installation?
  • Custom work, including moldings or cosmetic hardware to hide cables, and non-penetrating roof, pole or chimney mounts (Be sure to discuss complex installations with your installer prior to work beginning)
  • Removal or repair of previously mounted equipment (this work may be performed with a signed Waiver of Liability)
  • Mounting to a roof structure that exceeds one story in height
  • Pole mount for cosmetic purposes (the pole mount is only included in a standard installation if needed to gain a clear view of the Southern sky)



Terms & Conditions

1.When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer; the number of concurrent users; network or Internet congestion; the speed of the Web sites you are accessing; and other factors. Stated speeds and uninterrupted use of service are not guaranteed.

2.Based on an analysis of customer usage data, Hughes has established a Data Allowance for each of the HughesNet service plans that is well above the typical usage rates. Monthly Data Allowance is the sum of the Anytime and Bonus Bytes. Actual speeds during the Bonus Byte period will likely be lower than speeds indicated. Subscribers who exceed the Data Allowance thresholds will experience reduced download speeds for the remainder of the month. During this recovery period, the HughesNet service may still be used, but speeds will be slower.

3.Customers with SmartBrowsing-enabled plans who have exceeded their monthly Anytime allowance can still send and receive email and browse the Internet. It is important to note, however, that uploading or downloading large files, including video and audio embedded in web pages or attached to emails, will reduce speeds. Visit legal.hughesnet.com for complete details.

4.Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

5.$75 savings on HughesNet Voice equipment available to new subscribers only. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 12/31/16.

6.$19.95 offer represents a $10 monthly savings for three months. After three months, the monthly fee reverts to $29.95. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 12/31/16.

7.Express Repair - Basic includes 2nd business day onsite service. Express Repair - Premium includes next business day onsite service. Business hours are 8 a.m.-5 p.m., Monday through Friday. $29.95 per onsite repair incident in addition to monthly fee.

Minimum term required. Monthly service and termination fees apply. Usage is subject to a Fair Access Policy. Actual speeds may vary. Speed and uninterrupted use of service are not guaranteed. Visit legal.hughesnet.com for details.

Speeds are not guaranteed. Monthly Data Allowance is the sum of the Anytime and Bonus Bytes. Actual speeds during the Bonus Bytes period will likely be lower than speeds indicated.

Service is subject to our HughesNet Voice Subscription Agreement and Reasonable Use Policy. Service (including 911/emergency services) will not function during periods of Internet service outage. Additional Voice adapter equipment required. Applicable countries for International calling plans can be found on legal.HughesNet.com. Transfers of existing telephone number not always available and your new telephone number may not be a local number.

Please review the HughesNet Offer Positioning and Legal Disclaimer document for additional ways to advertise our offers correctly.

2016 Hughes Network Systems, LLC. HughesNet is a trademark of Hughes Network Systems, LLC, an EchoStar company.